CarVolt Support
CarVolt helps electric vehicle drivers discover charging stations, create charging routes, save vehicles and favorites, and manage their charging experience.
Need Help?
Our support team can assist with account access, charging data, routes, vehicles, app reliability, and product feedback.
Frequently Asked Questions
Quick answers to common questions about your CarVolt account and App features.
How do I create an account?
Open CarVolt and select Create Account or Continue with Email. Enter your email address, then enter the verification code sent to your inbox and choose a password. You may also create an account using Sign in with Apple or Google Sign-In.
If the verification email does not arrive, check your spam or junk folder, confirm that the email address is correct, and request a new code after the resend timer expires.
How do I reset my password?
Use the Forgot Password option on the sign-in screen and follow the instructions sent to your registered email address. If the option is unavailable or you no longer have access to that email address, contact support@carvolt.app.
Never send your password or verification code to anyone, including CarVolt Support.
How do I update my vehicle?
Open the vehicle section in the App, select your saved vehicle, and choose the edit option. Update the available vehicle details and save your changes. If you cannot edit or remove a vehicle, contact Support and describe the issue.
Why can’t I see nearby charging stations?
Confirm that:
- Location Services are enabled on your iPhone;
- CarVolt has location permission in Settings > Privacy & Security > Location Services;
- your device has an active internet connection;
- filters are not hiding the stations you expect to see.
Station availability and coverage may vary by location and by the data supplied by charging operators or public sources.
How can I report incorrect station information?
Open the station details in CarVolt and use the available report option. Include the specific information that appears incorrect, such as the address, connector type, power, operator, availability, or station status.
You may also email support@carvolt.app with the station name, location, and a description of the correction.
How do I delete my account?
Use the account-deletion option in the App, where available, or email support@carvolt.app from your registered email address with the subject Account Deletion Request.
We may ask you to verify account ownership. Once verified, we will delete or anonymize personal data that is no longer required, subject to legal, security, fraud-prevention, and backup-retention obligations described in our Privacy Policy.
How do I change notification settings?
Open Settings > Notifications > CarVolt on your iPhone to enable or disable CarVolt notifications and adjust the available notification options. You may also manage notification preferences inside the App where those controls are available.
How do I contact support?
Email support@carvolt.app. Include your account email, a clear description of the issue, and any relevant technical details. Do not include your password or verification code.
Our usual response time is within 24–48 business hours.
Contact CarVolt
Send us a clear description of your question or issue. We will get back to you as soon as possible.
Feature Requests
We welcome ideas that can make CarVolt more useful for electric vehicle drivers.
Send your suggestion to support@carvolt.app with the subject Feature Request. Explain the problem, how the feature would work, and why it would improve your experience.
We review every submission, but cannot guarantee implementation or provide a release date.
Report a Bug
Email support@carvolt.app with the subject Bug Report and include:
- Device model and iOS version
- CarVolt app version
- A clear description and steps to reproduce
- Expected and actual behavior
- Screenshot or screen recording, if available
- Approximate date and time of the issue
Do not include passwords, verification codes, or other sensitive information.
Account Deletion
Use the account-deletion option in the App, where available, or email support@carvolt.app from the address associated with your account.
Use the subject Account Deletion Request. We may request additional information solely to verify ownership and prevent unauthorized deletion.
Account deletion is permanent. Limited information may be retained where required by law or described in our Privacy Policy.
Station Data
Charging station information may originate from operators or public sources and may change without notice.
If you identify outdated, incomplete, or incorrect station details, report them in the App or email Support with the station name, location, and correction. Your reports help improve CarVolt for everyone.
Privacy
Learn what personal data CarVolt collects, how it is used, and how to exercise your privacy rights in the CarVolt Privacy Policy. For data access, export, correction, or deletion requests, email support@carvolt.app.